Terms of use

1. About these terms

These terms are an agreement between you and Global IT Soft ("we", "us"). By using this website, our free tools or our services, you agree to them. If you use our services for a business, you confirm you are allowed to accept these terms on its behalf. Our Privacy policy explains how we handle personal information.

2. Our services

We provide remote IT support, guided self-fix sessions over video, monthly support plans, training (including AI and cybersecurity training), website work and related advice. We work remotely by phone, WhatsApp, email, video call and permission-only remote access tools. Before paid work starts we tell you the price, or the plan you are on covers it.

Our hours and response times on the website are targets, not guarantees. We will always tell you if something will take longer.

3. We are an independent company

Global IT Soft is not part of, and is not endorsed by, J&K Bank, IBPS, any other bank, government body or recruitment body, or Microsoft, Google, Apple, Meta, AnyDesk, TeamViewer or Zoom. Their names and trademarks belong to their owners and are used only to describe the products we help with. For account, payment or application decisions, always rely on the official provider.

4. Remote access

• We only connect to a device after you accept the request on that device. You can end a session at any moment.
• You confirm that you own the device or have permission from its owner or your employer to let us work on it.
• We will never ask for your OTP, MPIN, card PIN, CVV, bank password or crypto seed phrase. If someone claiming to be us asks for these, do not share them and tell us at .
• Close any private documents, banking or email windows you do not want us to see before the session.

5. Your responsibilities

• Give us accurate information about the problem and your setup.
• Keep your own backups. We take care, but IT work can carry a risk of data loss, and we always recommend a backup before changes such as updates, resets or moving to a new device.
• Use properly licensed software. We do not install pirated software or help bypass licences or security controls.
• Keep your passwords and devices secure, and follow the advice we give for your safety.
• Pay invoices on time for paid services.

6. Training and guidance

• Our training and guidance on AI tools, cybersecurity and online safety is given with reasonable skill and care, but no security measure can guarantee that an account or device will never be attacked.
• Crypto security guidance is technical education only: how hot and cold wallets work and how to set them up and store them safely. It is not financial, investment, tax or legal advice, and we never recommend buying or selling any asset. We never hold, see or move your keys, seed phrases or funds.
• Help with banking apps and online applications is limited to installing, setting up and using official apps and websites safely. Decisions about your account or application are yours.

7. Prices and payment

• Prices are shown in the currency for your region: Indian rupees, UAE dirhams, pounds, euros or US dollars. Local taxes may be added where they apply.
• A guided session covers up to one hour on one problem. If it takes longer, the extra time to finish that job is free.
• Monthly plans are billed in advance each month. Quarterly, 6 month and yearly plans are paid in advance and get a 5%, 10% or 15% discount.
• Plans cover the number of systems shown for that plan. Extra systems are charged at the published rate.
• We may change our prices for the future. Any change applies from your next billing period, and we will tell you before it does.

8. Cancellation and refunds

• You can cancel a monthly plan at any time. It stays active until the end of the month you have paid for.
• If you cancel a prepaid plan early, we refund the unused full months, recalculated at the monthly price without the discount.
• If you are not happy with a guided session, tell us within 7 days and we will try again or refund that session.
• Nothing in these terms takes away any right to a refund or remedy you have under the consumer law of your country.

9. Third party software and links

Our Downloads page and guides link to official websites and app stores. We do not host or control third party apps or websites, and their own terms apply. We check links when we add them, but we cannot guarantee that a third party site will stay available, safe or unchanged. If a link looks wrong, contact us before installing anything.

10. Free tools and guides

Our IBPS Photo Tool, How to guides and other free resources are provided "as is" to help you, without charge and without any guarantee that they suit your purpose. The photo tool follows the published form specifications at the time it was made, but rules can change, so always check the official notification before you submit an application. You are responsible for the files you upload to any form.

11. Website content

The text, design, guides and tools on this website belong to Global IT Soft or its licensors. You may view, print and share pages for personal or internal business use. Please do not copy, sell or republish them as your own without our permission.

12. Acceptable use

You must not use our website or services to break the law, to gain access to devices or accounts you are not authorised to use, to send spam or harmful code, or to harass our team. We may refuse or stop service if we reasonably believe a request is unlawful, unsafe or abusive.

13. Liability

• We will provide our services with reasonable skill and care.
• We are not responsible for losses caused by things outside our reasonable control, by faults in third party software, hardware or networks, or by not following our advice, including not keeping backups.
• We are not liable for indirect or consequential losses, such as lost profits, lost business or lost opportunities.
• Our total liability for any claim is limited to the amount you paid us for the service in question during the three months before the claim.
• Nothing in these terms limits liability that cannot be limited by law, such as for fraud, or for death or personal injury caused by negligence.

14. Governing law

These terms are governed by the laws of India, and the courts of Jammu and Kashmir have jurisdiction, except where the law of your country of residence gives you the right to bring a claim locally or gives you protections that cannot be excluded. We will always try to resolve a problem informally first, so please contact us.

15. Changes and contact

We may update these terms from time to time. The effective date at the top shows the latest version, and changes do not apply to services already paid for. If you have a question about these terms, email or use the Call button on this page.

See also our Privacy policy.